Sep 062012
 

I’ve written before about the utility of PhraseExpress. PhraseExpress (Windows; Mac users try TextExpander) allows you to create text shortcuts. For example, when I type #IV it automatically expands to independent variable; #slo will expand to student learning outcome; #entry generates a paragraph of text explaining why I won’t give an entry code to a student who doesn’t meet the prerequisite for my course. These programs work anywhere you can type, such as your email, your word processing program, your browser.

LifeHacker has a nice use for it. Create a shortcut, say #rude, that generates a canned response to rude or hostile email messages. The author of the article suggests this:

“I’m open to hearing what you have to say and having a discussion about it, but I have a policy of ignoring people who take a malicious approach to conversation. I felt something that you said fell under this heading, and if you’d like to try again with a kinder approach, I’d be happy to have a conversation with you.”

When you get that nasty email, hit reply, type #rude, and watch this paragraph appear. Hit send. And file the originating email safely out of your sight.

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  One Response to “Rude Emails: PhraseExpress Can Help You Cope”

  1. […] use Phrase Express for all of my canned response needs (see this post, for example), but for those of you who just want canned responses in Gmail, check out this Google […]

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