‘Tis the season for student evaluations of teaching
It must have been in my first year of full-time teaching. I was sitting in the faculty break room feeling nervous about seeing my student evaluations of teaching when I heard from down the hall, “I found it!” My colleague Larry came into the break room holding a piece of paper in the air. Gamely, I asked, “What did you find?” A negative evaluation. He found a negative evaluation. One of his core teaching goals was to challenge his students to think differently. He didn’t ask students to adopt his view of the world, but he did want them to see the world from different perspectives. As we all know, seeing the world through different lenses can be deeply unsettling. Some students embrace that experience. Others? Not so much. If Larry did not get at least one evaluation from a student railing against said experience, he did not feel like he was doing his job.
And just as Larry did with his students, he—albeit, inadvertently—encouraged me to look at course evaluations from a different perspective. My experience of looking through a different lens, though, was not deeply unsettling. It was deeply liberating.
I had taught for a few years, first as a grad student and then as an adjunct before landing my first full-time job. I had enough experience with course evaluations to be familiar with the negativity bias, although I didn’t know the term at the time. As Roy Baumeister and colleagues noted, “The greater power of bad events over good ones is found in everyday events, major life events (e.g., trauma), close relationship outcomes, social network patterns, interpersonal interactions, and learning processes” (Baumeister et al., 2001, p. 323). That one negative evaluation stands out amongst a sea of glowing evaluations.
Part of my ruminations over that one (or two or three) negative course evaluations was that I could not address the student’s (or students’) issues, concerns, or outright complaints. The evaluations are anonymous, and the course is over. What’s an instructor left to do but ruminate?
Here are a few strategies.
- Remember the negativity bias. Even if you can’t take your focus off the negative entirely, naming the bias for what it is may help mitigate its impact.
- Take some time to focus on just the positives. What did your students especially appreciate about your teaching? Your students learned something in your course. How did you help them do that? Write down these major themes and post them in your office where you can easily see them. Glance at them often. Remind yourself that you are having a positive impact.
- For each of the negative comments, decide if they are valid. If so, is there something you can learn from them? Write down the lessons learned and how you plan to address them next term. For example, I had a course evaluation very early in my teaching career, back when the only option an instructor had was to write on a blackboard. The student wrote on an evaluation (paraphrasing!), “She should write more than just the outline on the board. When it came time to study for the test, all I had was the outline.” I spent a lot of time thinking about that one. What finally shook me out of my rumination was the realization that this student didn’t know how to take notes. I had assumed that all college students knew how to take notes. Since they clearly don’t, I had to build the teaching of note-taking skills into my course.
- Consider doing mid-term evaluations next term. Even if you don’t know who made what comment, you can address any themes with the class during that term. For example, if a few students think your course requires too much work, what may need to change is student expectations of workload, not the workload itself. You can walk your students through an explanation of Carnegie units. If it helps, I explained them in this blog post (Frantz, 2017). Next, take your students through the Course Workload Estimator 2.0 as it applies to your course. At minimum, your students will see that you are thoughtful about the work you are asking them to do. And, of course, if you discover that the work in your course is much higher than warranted, adjust the workload.
That is one of the great joys (and curses) of teaching. We have the opportunity for a next-term redemption right up until the last class we ever teach.
But please remember that it is not your job to make every student happy. It can’t be done anyway. Some of your students are there just for a decent grade on their transcript. They’re not especially interested in learning. For them, no coursework and an automatic A is what would make them happy. But also in your class are students who want to learn. For them, no coursework and an automatic A would make them deeply unhappy.
Accept that you will always have some negative student evaluations of teaching. And don’t let the negativity bias keep you awake at night.
References
Baumeister, R. F., Bratslavsky, E., Finkenauer, C., & Vohs, K. D. (2001). Bad is Stronger than Good. Review of General Psychology, 5(4), 323–370. https://doi.org/10.1037/1089-2680.5.4.323
Frantz, S. (2017). How much work is in your course? https://community.macmillan.com/community/the-psychology-community/blog/2017/12/28/how-much-work-is-in-your-course